Do you have a question or need assistance? Since your satisfaction and user experience are our top priority, our dedicated team is committed to supporting you every step of the way. At Chat&Yamo, we believe that the search for love and authentic connections should take place in a safe and supportive environment. That’s why we are committed to handling each of your requests efficiently to ensure your complete satisfaction.
Save time! Before contacting us, we strongly encourage you to consult our FAQ section. It is very likely that the answer to your question is already there, allowing you to find an immediate solution without waiting for our advisors to respond.
How can you contact us effectively?
In order to enable our team to provide you with the most accurate and personalized response possible, we recommend that you follow these tips when sending your request:
- Use your account email address: If you are already registered, please contact us using the email address you used to create your Chat&Yamo account. This allows us to identify you instantly and access your file.
- Be specific in the subject line: Carefully fill in the “subject” field of your request. A clear title allows your message to be immediately directed to the appropriate department for faster processing.
- Please describe your situation in detail: Feel free to describe your problem in as much detail as possible. The more context we have, the better we can help you.
- Attach supporting documents: For faster resolution, we encourage you to attach any relevant information or visual evidence, such as a screenshot or invoice.
Our various contact channels
To best meet your needs, we have organized our support channels by level of responsiveness. Choose the option that suits you best:
- Immediate Assistance (In-App Support): For instant help, you can access support directly from the interface of your Chat&Yamo application. Simply go to the dedicated tab to start a chat with our team.
- Direct Chat (WhatsApp): If you prefer a quick and easy chat, our service is available on WhatsApp at +237 6 50 79 13 40. It’s the perfect way to get a direct answer to your questions.
- Form and email: For administrative requests or files requiring the submission of documents, you can write to us at contact@chat-yamo.com. Please ensure that you fill in the subject line of your request for optimal processing.
Regional Presence (Physical Addresses)
To build trust and ensure geographical proximity to our users, Chat&Yamo has physical offices in several key regions. Feel free to contact us using our local contact details:
- Cameroon: Find us at Affinity Square US Inc, located at Elig-Essono, Brain Booster building, 2nd floor, Yaoundé.
- Contact Cameroon: You can also reach us by phone at +237 652938619.
- Nigeria: Our offices are located at ALIBRO ATRIUM, SUITE T11-B, NO 32 A.E EKUKINAM STREET, UTAKO ABUJA, FCT.
- Contact Nigéria : Our local line is the +234 07063677976.
- Specific emails: For any professional or specific requests, you can write to business@affinity.square.com ou justineugbe1@gmail.com.
Commitment to Safety and Well-being
At Chat&Yamo, we take your safety very seriously. We firmly believe that kindness is the foundation of any authentic encounter, which is why we do everything we can to offer you a secure experience.
- Zero tolerance for harassment: Mutual respect is our golden rule. Chat&Yamo does not tolerate inappropriate behavior, unwanted repetitive messages, insults, or sexual content without consent. We are actively committed to banning anyone who does not respect these basic principles from our platform.
- Your protective equipment: You are in control of your own security. At any time, you can block a profile so that it can no longer contact you, or report a suspicious profile directly from your messaging interface. These tools are there to give you complete peace of mind.
- Responsive and human moderation: Behind the app, a team of moderators keeps a close eye on things. Every report you make is processed as quickly as possible by our qualified advisors. Our priority is to respond effectively to maintain a healthy and safe environment for our entire community.
FAQ – Chat&Yamo Customer Service: your ally for peaceful encounters
How do I reset my password?
If you have forgotten your password, click on “Forgot your password?” on the login screen. Enter the email address associated with your Chat&Yamo account. You will instantly receive a secure link to create a new password. For your security, choose a strong password that combines letters, numbers, and special characters.
How do I report inappropriate behavior?
Your safety is our priority. If a user violates our community guidelines, go to their profile or your messages and click “Report.” Specify the reason and attach a screenshot if necessary. Our moderation team reviews each report as quickly as possible to ensure a safe and respectful environment for everyone.
Is my subscription automatically renewed?
By default, to ensure continuity of service, subscriptions are automatically renewed at the end of each period. However, you can disable this option at any time in your account settings, at least 24 hours before the expiration date. If you have any questions, our customer support team is available to guide you through this process.
How do I permanently delete my account?
We’re sorry to see you go. To delete your account, go to “Settings” in the app, then select “Delete my account.” Please note that this action is irreversible and will result in the permanent loss of your messages, photos, and matches. If you just want to take a break, you can choose to temporarily deactivate your profile.
How do “Matches” work on Chat&Yamo?
A “Match” occurs when two users express mutual interest by liking each other’s profiles. Once this connection is established, the chat window opens automatically, allowing you to exchange your first messages. This is the ideal starting point for beginning a conversation based on shared attraction and getting to know each other at your own pace.
Can I change my geographic location?
Yes, you can adjust your search preferences in your profile settings. Chat&Yamo allows you to discover people near your current location or explore other cities if you are planning a trip. This flexibility helps you expand your dating circle while maintaining control over your desired geographic area.
Is my personal information secure?
Absolutely. Protecting your privacy is at the heart of our commitments. Your personal data is encrypted and never shared with third parties without your explicit consent. In addition, we use advanced security protocols to ensure that your communications and payment information remain strictly confidential and protected against any malicious intrusion.
How can I boost the visibility of my profile?
To attract more attention, we recommend completing your profile 100%. An original description mentioning your passions and what you are looking for will increase your chances of finding matches. Don’t forget to add clear, recent photos. We also offer affordable premium features for everyone to enhance their experience.
What should I do if I encounter a technical problem?
If the app is not working properly, first check that you are using the latest version available on the Store. If the problem persists, try clearing the app’s cache or restarting it. As a last resort, contact our technical support team via the contact form, specifying your phone model and the nature of the bug.
